Privacy Policy

1. Introduction

SMBOINCAC ("we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website smboincac.com, use our services, or interact with us in any other way.

This policy applies to all information collected by SMBOINCAC through our website, email communications, phone calls, in-person interactions, and any other means of communication between you and SMBOINCAC.

By accessing our website or using our services, you acknowledge that you have read, understood, and agree to be bound by the terms of this Privacy Policy. If you do not agree with this policy, please do not use our website or services.

2. Information We Collect

2.1 Personal Information You Provide

We collect personal information that you voluntarily provide to us when you:

• Fill out contact forms or subscription forms on our website
• Register for our training programs or workshops
• Contact us via email, phone, or other communication methods
• Participate in surveys, contests, or promotional activities
• Schedule consultations or meetings with our team
• Make purchases or payments for our services

This information may include:

• Full name and title
• Email address
• Phone number
• Mailing address
• Company name and position
• Professional background and experience
• Training goals and preferences
• Payment information (processed securely through third-party providers)
• Any other information you choose to provide

2.2 Automatically Collected Information

When you visit our website, we may automatically collect certain technical information:

• IP address and location data
• Browser type and version
• Operating system
• Pages viewed and time spent on our website
• Referral source (how you found our website)
• Device information (desktop, mobile, tablet)
• Cookies and similar tracking technologies

2.3 Third-Party Information

We may receive information about you from third parties, such as:

• Business partners who refer you to our services
• Professional networks and directories
• Social media platforms (if you interact with our social media content)
• Public databases and sources

3. How We Use Your Information

We use the information we collect for the following purposes:

3.1 Service Delivery

• Providing public speaking and communication training services
• Scheduling and conducting consultations, workshops, and training sessions
• Customizing training programs to meet your specific needs
• Processing payments and managing billing
• Providing customer support and responding to inquiries

3.2 Communication

• Sending you requested information about our services
• Providing training materials and resources
• Sending newsletters and educational content (with your consent)
• Notifying you about upcoming events and opportunities
• Following up on training sessions and gathering feedback

3.3 Business Operations

• Improving our website functionality and user experience
• Analyzing usage patterns to enhance our services
• Conducting market research and developing new offerings
• Maintaining records for business and legal purposes
• Preventing fraud and ensuring security

3.4 Legal Compliance

• Complying with applicable laws and regulations
• Responding to legal requests and court orders
• Protecting our rights and the rights of others
• Enforcing our terms of service and policies

4. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

4.1 Service Providers

We may share your information with trusted third-party service providers who assist us in operating our business, including:

• Website hosting and maintenance providers
• Email marketing and communication platforms
• Payment processing companies
• Customer relationship management (CRM) systems
• Analytics and marketing tools
• Professional consultants and advisors

These service providers are contractually bound to protect your information and use it only for the purposes we specify.

4.2 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of the business transaction, subject to appropriate confidentiality protections.

4.3 Legal Requirements

We may disclose your information when required by law or in response to:

• Court orders or legal process
• Government investigations or requests
• Compliance with regulatory requirements
• Protection of our rights, property, or safety
• Protection of the rights, property, or safety of others

4.4 With Your Consent

We may share your information with third parties when you have given us explicit consent to do so, such as:

• Testimonials and case studies (with your permission)
• Referrals to other professional services
• Participation in joint marketing initiatives

5. Data Security

We take the security of your personal information seriously and implement appropriate technical, administrative, and physical safeguards to protect it against unauthorized access, alteration, disclosure, or destruction.

5.1 Security Measures

• Secure Socket Layer (SSL) encryption for data transmission
• Secure servers and data storage facilities
• Regular security assessments and updates
• Access controls and authentication procedures
• Employee training on data protection practices
• Regular backup and recovery procedures

5.2 Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. The retention period varies depending on the type of information and the purpose for which it was collected.

5.3 International Transfers

As a Canadian company, we primarily store and process your information within Canada. If we transfer your information to other countries, we ensure appropriate safeguards are in place to protect your data in accordance with applicable privacy laws.

6. Your Privacy Rights

Depending on your location and applicable privacy laws, you may have the following rights regarding your personal information:

6.1 Access and Portability

• Request access to the personal information we hold about you
• Receive a copy of your personal information in a portable format
• Request information about how we use and share your data

6.2 Correction and Updates

• Request correction of inaccurate or incomplete information
• Update your contact information and preferences
• Modify your communication preferences

6.3 Deletion and Restriction

• Request deletion of your personal information (subject to legal and business requirements)
• Request restriction of processing in certain circumstances
• Object to processing based on legitimate interests

6.4 Consent Withdrawal

• Withdraw consent for marketing communications at any time
• Opt-out of non-essential data collection
• Unsubscribe from our mailing lists

6.5 Exercising Your Rights

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below. We will respond to your request within a reasonable timeframe and in accordance with applicable laws.

7. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze website usage.

7.1 Types of Cookies We Use

• Essential Cookies: Necessary for website functionality and cannot be disabled
• Analytics Cookies: Help us understand how visitors use our website
• Marketing Cookies: Used to provide personalized content and advertisements
• Preference Cookies: Remember your settings and preferences

7.2 Cookie Management

You can manage your cookie preferences through our cookie consent banner or your browser settings. Please note that disabling certain cookies may affect website functionality.

For more detailed information about our use of cookies, please refer to our Cookie Policy.

8. Third-Party Services and Links

Our website may contain links to third-party websites, services, or applications that are not operated by us. We are not responsible for the privacy practices of these third parties.

8.1 Third-Party Integrations

We may use third-party services for various purposes, including:

• Google Analytics for website analytics
• Social media platforms for content sharing
• Email marketing platforms for communications
• Payment processors for secure transactions
• Customer support tools for service delivery

8.2 Your Responsibility

We encourage you to review the privacy policies of any third-party services you access through our website or use in connection with our services.

9. Children's Privacy

Our services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information promptly.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will:

• Update the "Last Updated" date at the top of this policy
• Notify you of significant changes via email or website notice
• Provide a summary of key changes when appropriate
• Give you the opportunity to review the updated policy

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

We are committed to resolving any privacy concerns promptly and will respond to your inquiry within 30 days.

12. Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of Canada and the Province of Quebec, without regard to conflict of law principles.

This policy complies with applicable Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and Quebec's Act Respecting the Protection of Personal Information in the Private Sector.